Delivery and Return
Shipping informations
Bettina Vermillon offers an express delivery service for all orders placed on its website. All orders will be swiftly delivered to the address mentioned during checkout, ensuring a seamless shopping experience.
Please be aware that certain areas, such as Asia, Africa, Australia, and South America, may have specific shipping regulations. Kindly reach out to us at bettina@bettinavermillon.com to get all the necessary details and ensure a smooth delivery. Our team will be more than happy to assist you with any shipping inquiries.
Shipping Zones
Bettina Vermillon separates its deliveries into 3 zones:
Zone 1: Europe (excluding the United Kingdom, Finland, Switzerland and Norway) and the United States of America.
The above locations will have complimentary express shipping and won't be subject to customs fees
Zone 2: United Kingdom, Finland, Switzerland, Norway, Israel, Lebanon, Kuwait, Saudi Arabia, United Arab Emirates, Jordan, Oman, Bahrain, Turkey.
Countries in zone 2 have complimentary express shipping. Fees and duties may be required at checkout. No fees will be charged at reception.
Zone 3: Africa, Latin America, Asia, Australia, Canada and the rest of the world.
Kindly reach out to us at bettina@bettinavermillon.com to get all the necessary details and ensure a smooth delivery.
Delivery times
Bettina Vermillon is committed to providing prompt shipping internationally.
For all orders within France or Europe, we use Chronopost, ensuring delivery to your doorstep within 3-5 working days.
For international shipments, we have partnered with DHL as our transporter, guaranteeing delivery within 3-5 working days.
If you are ordering from Paris or nearby suburbs, our collaboration with Stuart allows us to send a messenger to deliver your products in just a few hours.
Please note that Bettina Vermillon cannot be held responsible for any delivery delays caused by the carrier or any damage incurred during transportation.
During sales periods, holidays, or private sales, there may be a delay of up to 10 days in deliveries due to a higher volume of orders.
Upon receiving your products, we advise you to carefully inspect the contents of your order to ensure it remains intact and unaltered. In case the packaging appears damaged, we recommend taking detailed pictures of both the package and the products upon reception and immediately notifying the carrier responsible for delivery. Additionally, please inform our Customer Care team at bettina@bettinavermillon.com.
If you file a complaint following the aforementioned guidelines with the carrier and/or our Customer Care team, an investigation will be initiated with the carrier, and we will promptly provide you with a solution.
If no response is received from you, the delivery will be considered accepted, and no claims regarding the order can be made thereafter.
At Bettina Vermillon, your satisfaction is of utmost importance, and we are always here to assist you with any concerns or inquiries you may have.
Taxes and Duties :
Taxes and duties will be calculated based on your shipping destination and will be itemized on the order summary page. To ensure you have the accurate local market pricing, delivery times, and shipping costs, please select your location accordingly.
We are pleased to offer delivery to the following countries on a DDP (Delivery Duty Paid) basis: Europe (excluding the United Kingdom, Finland, Switzerland, and Norway) and The United States of America. This means that all import duties, customs taxes, and local sales taxes are already factored into the purchase price. Hence, when the shipping is delivered to your destination, no additional fees will be charged.
For certain countries, including the United Kingdom, Finland, Switzerland, Norway, Israel, Lebanon, Oman, United Arab Emirates, Kuwait, Canada, Bahrain, Qatar, and Saudi Arabia, all deliveries will be sent on a DDU (Delivery Duty Unpaid) basis. This implies that you will be charged duties and taxes during the order process on our website. However, once the shipping reaches your destination, no further fees will be incurred.
For any orders from Asia, Africa, Australia, and Latin America, please do not hesitate to contact our dedicated services at bettina@bettinavermillon.com. We will be more than happy to provide you with all the necessary information and assistance to ensure a smooth delivery experience.
At Bettina Vermillon, we strive to make your shopping experience as seamless as possible, and we are here to address any queries you may have regarding shipping and delivery. Feel free to reach out to us anytime!
Returns and exchange policies:
Bettina Vermillon is pleased to accept returns of our products. You have a window of 14 days from the date you received your item to initiate a return. Please be aware that a 10€ shipping fee will be deducted from your refund to cover return shipping costs.
For a return to be eligible, the product must be in its original condition with the soles intact. Bettina Vermillon cannot accept returns of products that appear to have been used or damaged. If you return an item with a damaged outsole or signs of wear that do not meet the specified criteria, we reserve the right to refuse your return.
Please note that Last Chance and Sale Items are considered final sale, which means they are eligible for exchange only and cannot be refunded.
How to do a return?
Here's how to proceed with a return:
1. Click HERE to initiate the return process and follow the steps provided.
You can find your order number on your shipping invoice or order confirmation email.2. After requesting a return, you will receive a return shipping label.
3. Kindly note the 10€ shipping fee, which will be deducted from your refund.
Once we receive your return, it may take up to 5 business days from the date of request to process it.
Where is my refund?
Once your return is received and inspected, we will notify you if it has been accepted or declined. If your return is accepted, the refund will be processed and applied to the original method of payment.
Please allow up to 5-10 business days for the refund to appear in your bank account. You will receive a confirmation email once the refund is processed. If it takes longer than expected, please don't hesitate to contact us at bettina@bettinavermillon.com or call us at +33 (0)1 84 79 47 40.
How to do an exchange order?
If you wish to proceed with an exchange, please click HERE and follow the provided steps. We are always here to assist you with any questions or concerns you may have throughout the process.
